Returns & Exchanges

At Epomaker, we want you to be fully satisfied with your mechanical keyboard and accessories. We offer a 30-day return policy for most items in their original condition and packaging.

1

Submit a Return Request

Contact our customer support team at [email protected] with your order number and the reason for the return to receive an RMA authorization.

2

Prepare Your Package

Securely pack the item in its original packaging, ensuring all keycaps, cables, and accessories are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label or use a tracked shipping service to send the package to our designated return center.

4

Inspection and Refund

Once our technicians verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing