Frequently Asked Questions
Everything you need to know about your Epomaker experience.
What is the typical shipping time for international orders?
International orders generally take 7-15 business days to arrive depending on the destination. We provide tracking numbers for all shipments so you can monitor your keyboard's journey.
Do Epomaker keyboards come with a warranty?
Yes, we offer a 1-year limited warranty on all our mechanical keyboards. This covers any manufacturing defects or hardware malfunctions encountered during normal use.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for most products. Items must be in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are your mechanical keyboards compatible with both Windows and macOS?
Most Epomaker keyboards feature a physical toggle or a shortcut command to switch between Windows and macOS layouts. We also include Mac-specific keycaps in many of our sets.
How can I customize the RGB lighting and macros on my keyboard?
You can download the specific driver for your model from our official website's 'Download' section. The software allows you to remap keys, create macros, and customize lighting effects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.